120 Questions to Ask a Host on Airbnb (Essential Checklist)

Ready to book that dream Airbnb but not sure what to ask your host? Don’t fret! The key to a great Airbnb experience often lies in asking the right questions. 

Our comprehensive list will guide you through what to ask, ensuring you know what to expect and making your stay as comfortable and enjoyable as possible. Let’s dive in!

Property Details and Amenities

  1. What type of bed and mattress can I expect in the bedroom?
  2. Is there air conditioning and heating available on the property?
  3. Can you provide information about the Wi-Fi speed and reliability?
  4. Are there any shared spaces I should be aware of?
  5. Is the kitchen fully equipped for cooking meals?
  6. Do you supply any breakfast items or coffee and tea?
  7. Are towels and linens provided during the stay?
  8. Are there washing machines or laundry facilities available?
  9. How many bathrooms are there, and are they private or shared?
  10. Is there a workspace suitable for remote work?
  11. Is the property child-friendly or suitable for infants?
  12. Do you allow pets, and if so, what are the restrictions?
  13. Is there parking available, and is there an additional cost?
  14. Can you provide details on the entertainment options, like TV or streaming services?
  15. Is there a balcony or outdoor space included with the property?
  16. How often is the property cleaned during a stay?
  17. Is there a security system or a safe where valuables can be stored?
  18. Are there any accessibility features for people with disabilities?
  19. Is smoking allowed on the property or in designated areas?
  20. Can you accommodate any special dietary needs with kitchen provisions?
  21. Is there a gym or fitness equipment available for use?
  22. Are there any noise restrictions due to the property’s location?
  23. Is the swimming pool or hot tub accessible all year round, and is it private?
  24. Can additional guests visit or stay overnight, and is there an extra fee?
  25. Are there energy-saving appliances or eco-friendly practices in place at the property?

House Rules and Guest Expectations

  1. What is the maximum occupancy for the property?
  2. Are parties or events allowed on the property?
  3. Is there a quiet time policy at the property?
  4. Can you clarify the rules about alcohol and smoking on the premises?
  5. Are there any specific cleaning protocols guests are expected to follow before check-out?
  6. Is there a penalty for lost keys or access cards?
  7. How should waste and recycling be managed during the stay?
  8. Are visitors allowed, and do they need to be registered in advance?
  9. Can you detail any restrictions on areas that are off-limits?
  10. Is there a policy regarding shoe-wearing inside the home?
  11. How should we report any accidental damage that occurs during the stay?
  12. Are there any specific internet or Wi-Fi guidelines, such as downloading limits?
  13. Can you explain the process for extending the stay if needed?
  14. Are there any penalties for late check-outs?
  15. What is the policy on extra amenities like bicycles, barbecue grills, or sports equipment?
  16. Is there a list of emergency contacts or procedures provided?
  17. How do you prefer the guests to leave the kitchen after use, regarding cleanliness and utensils?
  18. Are guests responsible for their own grocery shopping and consumables like toiletries?
  19. What are the consequences of breaking the house rules?
  20. Are there any rules regarding the operation of heating and cooling systems?
  21. Can deliveries (like online shopping or food delivery) be received at the property?
  22. Are there any cultural or homeowners’ association rules we should know?
  23. Is there a policy for filming or photography within the property?
  24. How strictly are the check-in and check-out times enforced?
  25. Are there any regulations about water usage, especially in areas with shortages or droughts?

Neighborhood Insights and Local Attractions

  1. Can you recommend any must-see local attractions?
  2. What are the best restaurants and cafes in the neighborhood?
  3. How safe is the neighborhood for walking around, especially at night?
  4. Are there nearby supermarkets or convenience stores for groceries?
  5. How’s the public transportation in the area, and do you have any tips for using it?
  6. Can you recommend any local events or festivals happening during my stay?
  7. What’s the best way to get to the property from the airport or train station?
  8. Are there parks or recreational areas close to the property?
  9. How is the traffic in the neighborhood, and does it affect noise levels?
  10. Can you suggest any nearby health services like pharmacies or clinics?
  11. Are there any community centers or libraries in the vicinity?
  12. What are the options for fitness centers or gyms nearby?
  13. Is there a local market or place where we can buy unique souvenirs?
  14. Can you tell me about any local customs or etiquette I should be aware of?
  15. What’s the local scene like for live music or entertainment?
  16. Are there any historical sites or museums in the area?
  17. Is the tap water drinkable, or should we buy bottled water?
  18. What are the options for renting a car or bike in the neighborhood?
  19. Can you provide information on nearby pet-friendly parks or facilities?
  20. Are there any particular local dishes or drinks we should try?
  21. Are there any noise sources in the area, like construction or nightlife, that we should be aware of?
  22. How do locals spend their leisure time in this area?
  23. Is there a trusted place nearby to leave luggage for a few hours post-checkout if needed?
  24. Can you provide a map or guide to the neighborhood?
  25. Is this area known for any unique traditions or festivals throughout the year?

Check-In and Check-Out Procedures

  1. What is the process for self-check-in, if available?
  2. Are there specific directions or instructions we need for finding the property?
  3. What type of identification is required upon check-in?
  4. Can we arrange an early check-in or late check-out, and is there a charge for this?
  5. Is there a secure place to store our luggage if we arrive before check-in?
  6. Who will we meet for the check-in, and how will we recognize them?
  7. Do you perform any inspections before check-out?
  8. Are there any items or areas we need to clean before our departure?
  9. How will the key exchange be handled if there is no self-check-in?
  10. Is there a checklist or specific tasks we must complete before leaving?
  11. What should we do if we are delayed and will arrive later than expected?
  12. Can you explain any check-out procedures regarding appliances or utilities, such as turning off the gas?
  13. Are there any specific instructions for parking during check-in and check-out?
  14. Is there a grace period for leaving the property on the last day?
  15. How do we contact you if there’s an issue during check-in or check-out?
  16. Can you provide emergency instructions in case of a lockout?
  17. Is there a system in place for giving feedback or review after the stay?
  18. Where should we leave keys or access cards upon departure?
  19. How soon do we need to inform you about extending our stay, if needed?
  20. Are there any penalties for not adhering to the check-in and check-out procedures?
  21. What documentation or information do we need to provide on arrival?
  22. Should we expect any inspections or visits from the host during the stay?
  23. Do we need to schedule a time for our check-out inspection or key handover?
  24. What’s the protocol if we accidentally pack one of the items from the property?
  25. Are there any facilities to help with transportation on departure?

Communication and Emergencies

  1. What is the best way to contact you during our stay if we have questions or issues?
  2. Who should we contact in case of an emergency if you’re unavailable?
  3. Is there a local emergency number we should be aware of?
  4. Can you provide instructions on what to do in case of unexpected maintenance issues?
  5. Are there any safety features or equipment on the property, like fire extinguishers or first aid kits?
  6. How will we be informed of any unexpected changes to our reservation?
  7. What are the recommended medical facilities in case of health issues?
  8. Will you be checking in with us periodically, or should we reach out if we need something?
  9. How quickly do you typically respond to messages or calls from guests?
  10. What should we do if there’s a power outage or internet connectivity issue?
  11. Do you provide a guide or manual with all the important contacts and instructions?
  12. What’s the plan in case of severe weather or natural disasters?
  13. Are there any cultural sensitivities in communication we should be mindful of?
  14. Can you detail the complaints procedure if we’re unhappy with something?
  15. Is there a concierge or help available for booking local experiences or reservations?
  16. What is the protocol for resolving disputes if they arise during the stay?
  17. Can you provide us with any local phrases or communications tips that might be helpful during our stay?
  18. If we need special assistance during our stay, how should we communicate this to you?
  19. Can you direct us to where we can find information on local laws and regulations?
  20. Do you have any tips on staying connected if we’re coming from abroad, such as SIM cards or data plans?

Frequently Asked Questions

How do I talk to my Airbnb host?

Talking to your Airbnb host is quite simple, but there are a few things to keep in mind to make communication smoother:

Use Airbnb’s messaging system: It’s the easiest way to contact your host. This ensures all your conversations are kept in one place and can be referenced if needed. You can find the messaging option on the booking page.

Be clear and concise: Clearly explain your queries or concerns. If you have multiple questions, bullet them out to make it easier for your host to respond.

Be polite and respectful: Remember, hosts are opening their homes to you. Always use respectful language and tone when communicating.

Respond promptly: If your host messages you, try to reply as soon as possible. This helps keep communication open and efficient.

What if I need to check in late or check out early?

If you need to check in late or check out early during your Airbnb stay, it’s important to remember that clear and early communication is key. 

While it’s true that many hosts can be flexible with their check-in and check-out times, this can depend on several factors, including their personal schedules, cleaning schedules, or if they have other guests arriving or leaving on the same day.

Here are some steps you can follow:
1. Review the listing. Check if there are set check-in and check-out times.

2. Contact your host. As soon as you know your schedule, inform your host about your early or late plans.

3. Provide specifics. Let your host know your expected arrival or departure time.

4. Discuss key exchange. Ask how you’ll get the keys if arriving late, or where to leave them if departing early.

5. Confirm the arrangement. Once agreed, make sure you and your host are clear on the plans to avoid any confusion.

What do Airbnb guests want most?

While every guest may have unique preferences, here are a few things most Airbnb guests look for:

Cleanliness: Guests appreciate a clean, well-maintained space. They expect clean linens, a clean kitchen, and a bathroom.

Communication: Clear, prompt, and friendly communication from their host is crucial for guests.

Location and description accuracy: Guests appreciate when the listing accurately describes the location and amenities of the property.

Flexibility: Guests appreciate hosts who are flexible with check-in and check-out times.

Value for money: A reasonable price for the quality of the accommodation and amenities offered is vital.

Local experience: Guests often choose Airbnb for a more local experience. Providing local tips and recommendations can be very valuable.


Now that you’re armed with this extensive list of questions, you’re ready to make the most of your Airbnb experience. Remember, a well-prepared traveler is a happy traveler. So go ahead, ask away, and ensure your next Airbnb stay is nothing short of perfect! Safe travels!

How useful was this post?

Click on a star to rate it!

As you found this post useful...

Share it on social media!

We are sorry that this post was not useful for you!

Let us improve this post!

Tell us how we can improve this post?

Photo of author

Robby is a multimedia editor at UpJourney with a journalism and communications background.

When she's not working, Robby transforms into an introverted art lover who indulges in her love for sports, learning new things, and sipping her favorite soda. She also enjoys unwinding with feel-good movies, books, and video games. She's also a proud pet parent to her beloved dog, Dustin.