We live in a digital world, where the conventional workplace has shifted and working remotely is slowly becoming a trend.
That said, what does it mean to be professional at work?
Here are the top insights from 16 experts.
Timothy Wiedman, D.B.A., PHR Emeritus
Associate Prof. of Management & Human Resources (Retired)
I believe that following these straightforward tips will make any employee appear more ‘professional‘ to bosses and colleagues alike, improve that employee’s work-related reputation, and ultimately make him or her more valuable to the organization.
Always arriving at work on time and getting to meetings and appointments early.
Participating in discussions
Participating in discussions at meetings and asking relevant questions (without going overboard — others’ air-time should always be respected).
Meeting all deadlines
Always getting an early start on projects so that any unexpected delays will not result in missing a target date, because procrastination can ruin a career!
Read related article: Best Productivity and Time Management
Proof-read all written communication
Spell-checking and proof-reading all written communication (including e-mails) sent to bosses, colleagues, subordinates and all outsiders connected to the business. A person’s written communication reflects upon his or her competence, so using proper grammar does matter!
Asking work-related questions
When folks don’t know something that’s job-related, they need to ask! (A question that should have been asked — but wasn’t — can have catastrophic consequences that may never be forgotten.) And if folks make mistakes, they should admit it. Immediately.
Seeking feedback by telling bosses and colleagues that constructive feedback is welcomed so that workplace performance can continually be improved. (And always remembering to thank them for their advice!)
Become more valuable
Becoming more valuable to the organization by keeping work-related skills up-to-date. That could mean taking college business courses, attending conferences, seminars or webinars offered by professional societies, and/or earning job-related professional certifications.
Many firms will contribute financially to their employees continuing education efforts, but folks may have to ask about the organization’s requirements. And self-improvement activities shouldn’t remain a secret. While bragging is unwise, the boss should be kept in the loop.
President of the Carson Research Center | Expert Advisor | Coach
There are many things that you can do to be professional at work however here are just a few:
Depending on the type of business it is, that will vary, but neat, clean and not too loose or tight always cut it.
If you don’t agree with a policy take it up with management
You represent the company and if you don’t agree with a policy take it up with management. Don’t voice off to peers or co-workers.
Be on time. That might seem obvious but you can’t imagine how many employers I have worked with that have a problem with this.
Take time for additional learning. If the company offers training, take it. If there are courses you want to take, see if they will reimburse you, however you may want to pay for certain things yourself to show you are looking to improve yourself.
Certified High School Principal | Certified Educational Therapist | Founder, Huma Education Services
Follow through on what you say
The best advice I share with my students and attempt to model myself is to follow through on what you say.
For example, if you are scheduled for a meeting at 2:00, be there at 2:00, not a few minutes later. If you are scheduling the meeting, don’t change the date after others have already accepted.
If you take responsibility for researching information, be prepared to report back on it. If you can’t meet a deadline, notify the other party well in advance and work out an alternate solution.
The workplace is full of unexpected situations, so reduce frustration for your team and help to minimize the chaos by becoming reliable.
Dr. Cozette M. White, MBA, CTP
Founder and CEO, My Financial Home Enterprises
Stay work-focused and being responsible
Not letting your private life needlessly have an impact on your job and not spending time at work attending to personal matters. Being responsible certainly means being a person others can count on — getting the job done right, and getting it done on time.
Read Related Article: Why Is Work Life Balance so Important in Today’s World?
Responsibility also implies a willingness to own up to problems when they occur and, where possible, to have a solution in mind.
Digital and Content Marketer, Talkative
Professionalism to me is fundamentally about pride
What is considered ‘professional’ has changed a lot over the last few years and it is somewhat of a controversial subject, but what underpins it all is pride; not just in your daily work and in your company, but also in yourself, the manner in which you show up to work and your ability to showcase your own personality.
From a work perspective, professionalism is about understanding and accepting the responsibility you have in your job, regardless of your seniority, and taking pride in executing what you need to do.
With that being said, professionalism doesn’t just relate to the work you’re putting out, it encompasses many things.
Just because someone wears a suit doesn’t make them professional, and likewise, not wearing a suit doesn’t mean they’re unprofessional. We are all adults with individual personalities, in some cases spending the majority of our lives at work with colleagues.
Having a strong social awareness and courtesy is important, but being professional is also about embracing and showing your personality, but appropriating the way you behave depending on the situation you’re in.
Being professional doesn’t mean being stuffy and boring. You can, and should, still show your personality. Indeed, in many professions, this is vital for success; consider sales and marketing as good examples of this.
Another part of professionalism which can sometimes be overlooked is taking pride in your appearance.
Like I said, regardless of whether your dress code is business smart, smart casual or casual, it’s important that you show up to work with good personal hygiene, are well-groomed and clean. After all, appearances count for a lot in first impressions.
Taking pride in your appearance makes you feel and look confident, signaling to others around you that you respect yourself as well as your work environment and are ready to face the day ahead.
Senior Content Manager, Pramp
Being professional at work means being fully engaged in the tasks that pertain to the office, and being able to disengage from the problems, responsibilities, and distractions that are in your life outside of the office.
Focusing on what’s important to your boss, your team, and not letting distractions from your personal life is crucial, and I think this is something you need to keep in mind from the beginning and not “open the floodgates” as they say.
Once you’ve started revealing too much personal information about yourself at work, it becomes harder and harder for your peers to take you seriously as a professional.
Of course, you can chat with people and share bits and pieces of your life, you don’t want to come off as cold and aloof, but avoid sharing personal problems or oversharing information about your partner, family, or anything that could come back to haunt you.
It can hinder your reputation, and it’s better not to say anything than have that feeling of “oh no, I shouldn’t have said that”.
Now that you have been doing your work as required, behaved appropriately, and have always been punctual, does that mean you qualify to be referred to as a ‘professional’?
In this digital world, where one can work remotely, it is hard to base the professionalism of a person based on traditional aspects such as the dressing code.
However, qualities such as competence, reliability, honesty, respect, etc., will always be a part of professionalism.
Personally, being professional at work means being prepared. Frankly speaking, I hate situations where everyone in the room is familiar with a particular concept apart from me.
Well, one can’t know everything but you can make an effort of being prepared for different job-related circumstances beforehand.
Coaching Professional | Leadership Consultant
When I began considering this question, I looked at two different perspectives: I work for a Fortune 1 company and am considered a business professional.
In contrast, my husband works for in the craft food industry. While my days are filled with meetings, calls, and travel – his are filled with sourcing, preparation, production, and packaging.
We’re both professionals, so what are the shared characteristics between the two of us that translate into being a proficient/expert employee?
Regardless of industry, professionals know his or her employers’ goals and how their individual efforts contribute towards the progress of those goals.
Seeing the connection between their work and its impact on the company’s success, they feel a sense of responsibility.
This responsibility acts as a motivator to take pride in their work. He or she keeps the purpose, goals, and responsibility top of mind throughout the workday.
Whether our tasks consist of communicating a difficult message with delicacy and respect, being honest about a customer’s overpayment, or maintaining the integrity of a product when we guarantee its ingredients – professionalism means we acknowledge the impact or our work and our actions – and we take ownership of it.
Executive Director, The Woman’s Club of Fort Worth
The simplest way that I explain professionalism to my members, staff, and young women who I mentor is this:
Professionalism is presenting yourself to your audience in a way that builds rather than diminishes your credibility or influence with them.
This requires an awareness of who you are speaking to and their values, but more than that it requires self-awareness. Professional conduct in a kitchen or service industry setting is going to look very different from professional conduct in a financial institution or office environment.
CEO and Co-founder, Community Tax and Finance Pal
A professional is expected to have a positive and friendly attitude
A true professional will do their best not to involve other co-workers with problems outside of work and will not let their mood affect their performance.
Now, obviously, there are some caveats here. No one is expected to be in the best mood 100% of the time (especially during difficult times in their lives). If you’re going through a rough time, don’t hesitate to talk to your supervisor that you may need some time off to recuperate.
Mental health is very serious and should not be neglected. This is why bullying and gossiping in the workplace is so frowned upon and exactly why professionals in the workplace are expected to be exactly that, a professional.
Keith R. Sbiral
Certified Professional Coach, Apochromatik
The term Professional often carries with it some sort of connotation of stiff, stuffy, or strict behavior.
You can actually be a relaxed, normal human being, and still, be professional. It goes without saying (or it should) that basic rules should be followed, the behavior is critical, adherence to personnel policies and laws are critical.
But it is just as important to have interactive and mutually beneficial relationships, be personable, and to engage your fellow employees.
To think globally about your place in the department and the overall organization and to represent both well by applying critical thinking to your everyday work.
This approach to your “professionalism” will create a work environment where people want to be open, participate, and ultimately lead to an open diversity of opinions.
Owner, Canvas Art Boutique
Be graceful, calm, and level-headed
Being professional at work means always being graceful, calm, and level-headed. There will come a time in just about every role when you find yourself in situations where you’d like nothing more than to give a snappy response or let yourself get visibly upset when a co-worker does something that makes you look bad.
The key is to focus on remaining poised during the tough situations – that’s what being a true professional is.
Owner | Head of Growth, Ormi Media
Be as honest, reliable and competent in your role
Being professional in the workplace really focuses around making sure those around you perceive you as honest, reliable and competent in your role.
You want to treat everyone around you with respect, kindness, and patience. Keeping your cool in tough situations is important, acting out because things don’t go right or your way is a quick way to appear unprofessional.
When working remotely it’s important to understand that text doesn’t convey people’s tone, you don’t want to be passive-aggressive or jump to conclusions.
Taking the time to ensure you do your job well and treat people around you well will have everyone seeing you as the amazing professional you are!
Marketing Director, NATRESPRO
Being professional at work is a side product of a good life, lived in balance
If our egos get centered in our family, church, friendships, romantic partners or sports teams, our work will suffer. Even being focused on our work is a form of self-centered behavior that leads to burnout or anti-social mannerisms towards teammates.
A true professional has their life in balance and understands the importance of all the different influences and priorities. When we practice this type of good living, work success becomes (almost) effortless.
My own bias here would be to plug in the most frequently used form of the word “professional” — the professional athlete.
In a sports-obsessed world, it’s interesting to note the distinctions made between the professional athlete and all too common amateur.
Especially at the highest of levels where the Steph Curry’s, Aaron Rodgers’, Cristiano Ronaldo’s, or Mike Trout’s of the world live, and tens of millions of dollars are on the line, you really see the separation (professional vs amateur).
Each of these are workers. Some are even in unions! Their workplace is often a grand stage that fans (fanatics) are intensely interested in.
Yet most of their work and what makes them “consummate professionals” (to use a cliche) happens far away from cameras.
You hear the anecdotes of Lebron James spending over $1 million on his body or Tiger Woods spending 8 hrs a day for his entire childhood practicing his shots. This is not work you can fake or shortcut, even if you are blessed with amazing athleticism or good genes.
What it means to be professional in the case of the superstar or even the last man on the bench– as well as the professional management (myriad GM’s, coaches, managers, trainers, etc) behind them– is assiduously pursuing every angle that might give a competitive edge.
There’s lots of professional pride involved, as the intense rigor of competing at a high level is truer here than anywhere else. Further, careers are so short. Burnout is quite high. Cuts are a part of the business. To conduct oneself as a professional is a high compliment indeed.
Founder, Thoughtful Leader
Show respect for those around you
Being professional at work has many aspects, but the most important is to show respect for those around you. Respect for colleagues, your team members, and your manager is the starting point for being professional at work.
To be professional normally means to show restraint.
You can disagree with people and feel frustrated, but you generally shouldn’t display unproductive emotions when in the workplace, such as by yelling or swearing.
The third part of being professional is being constructive and a team player.
It’s fine to criticize something, but only if you have a better solution. Putting down other people, gossiping or being critical with no alternative solutions are all signs of someone who is showing unprofessional behavior.
Frequently Asked Questions
How can I deal with unprofessional behavior from others in the workplace?
Dealing with unprofessional behavior from others in the workplace can be challenging, but it’s important to address it in a constructive and professional manner. Here are some tips:
Stay calm: Don’t let your emotions get the best of you. Remain calm and collected even if the other person behaves in a hostile or disrespectful manner.
Be specific: Clearly state the unprofessional behavior and explain why it’s problematic.
Focus on the behavior, not the person: Don’t attack the person’s character, but focus on the specific behavior that needs to be addressed.
Use “I” statements: Use “I” statements to express how the behavior is affecting you or others rather than blaming or blaming the other person.
Offer a solution: If possible, suggest a solution or alternative behavior that would be more professional.
Document the incident: If the behavior continues or escalates, document the incident and report it to a supervisor or a representative of HR.
Seek support: If you’re uncomfortable addressing the issue alone, seek support from a colleague, supervisor, or HR.
Can I be too professional at work?
Although professionalism is generally a good thing, it is possible to be too rigid or formal in the workplace, which can create a negative atmosphere. Here are some signs that you may be too professional:
– You are overly formal or rigid in your interactions with others.
– You prioritize rules and procedures over relationships and communication.
– You are resistant to change or new ideas.
– You are reluctant to take risks or make mistakes.
– You are too focused on appearance or perception.
– You lack empathy or emotional intelligence.
– You are aloof or intimidating to others.
If you find that you are exhibiting some of these behaviors, it might be helpful to loosen up a bit and focus more on building relationships and fostering a positive work environment.
Remember that being professional is not just about following rules and procedures but also about being adaptable, empathetic, and respectful in your interactions with others.
Why is it important to be professional at work and beyond?
Being professional is essential not only in the workplace but in all areas of life. Here are some reasons why:
It builds trust and credibility: If you always act professionally, others are more likely to trust and respect you, which can help you build stronger relationships.
Enhances your reputation: Your professionalism impacts not only yourself but your business, community, and personal brand. By being professional, you can improve your reputation and credibility.
Improves communication: Professionalism promotes clear and respectful communication, which can help avoid misunderstandings and conflicts.
Promotes personal development: By striving to be professional, you can continually develop and improve your skills and abilities, leading to personal growth and promotion.
Creates a positive impact: Displaying professionalism can have a positive impact on those around you by fostering a culture of respect, accountability, and positivity.
Opens doors: Being professional can open new opportunities, such as career advancement, networking, and personal growth.
Strengthens character: Professionalism means showing integrity, responsibility, and respect—all vital character traits that can benefit you in all areas of life.
How can I maintain professionalism when dealing with challenging coworkers?
Dealing with challenging coworkers can be tough, but it’s essential to maintain professionalism throughout the process. Here are a few tips for dealing with such situations:
Don’t let your emotions get the best of you. Stay calm and collected, even if you’re frustrated or angry.
Try to see things from the other person’s perspective. This encourages empathy and makes it easier to find common ground.
Avoid taking things personally. Remember that the difficult behavior probably has nothing to do with you personally but is more likely a product of the other person’s own problems or stressors.
Set clear boundaries for what you’re willing to tolerate and what you aren’t, and don’t be afraid to communicate those boundaries assertively.
What if I make mistakes while trying to be professional at work?
Making mistakes is a natural part of the learning process, and it’s bound to happen as you work on your professional skills. Here are a few tips for handling mistakes at work:
– Take responsibility for your mistake and apologize when necessary.
– Analyze what went wrong and consider what you can do to avoid similar mistakes in the future.
– Talk to your supervisor or mentor about the situation and ask for advice if needed.
– Use the mistake as a learning opportunity and try to grow from the experience.
– Once you have dealt with the mistake and learned from it, don’t dwell on it. Instead, focus on moving on and doing your best.
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